Sunday, January 01, 2012

Pass the Captcha Challenge of CRM Online Trial Request

This is a post that may not be technically interesting, but I thought I should share it in case you run into the same problem.

Yesterday, I was trying to sign up for a CRM online trial account, I was stunned to realize that I couldn't pass the eye test in the second step of the trial request.
I failed the eye exam miserably after many attempts including using the audio option.

The system I was using has an IE9 installed. 
I realized today this could possibly be a problem that happens to unique system environment, since it doesn't seem to be an often reported issue. The only report of this problem is a post on CRM forum, but nobody has ever responded since Nov 20, 2010. Based on the above speculation, I tried the same process on a computer with IE8 installed, and I was able to pass the eye test with my first try. 
I was relieved to realize that I was not visually blind or disabled, which I have been questioning myself ever since. PHEW!
I cannot explain the reason behind the problem, I have logged this as an issue on Microsoft connection site. If you get stuck with this issue, you may want to try a different system with an older version of IE installed. 
Hope this helps. 
Happy New Year, everyone! 


  1. Hi Daniel, i also found it very difficult to clear the captcha challenge for CRM online. I was able to clear it only after 4-5 attempts. Should have tried with a different version of IE :) (was using IE 9)

  2. @nishantrana, it's good to know that I was not the only one having this problem. You had better luck than me, I was never able to get to the point to pass the test using IE9. ;-)